Frequently Asked Questions: Weekly Menu
Is your weekly family meal menu available online?
Aside from browsing the items in our online store, the full menu for the current week can also be viewed as a document, which is always available via this page.
Do your meals include side orders?
Our Daily Specials, Smart-Carb Meals, and Meals of the Week are full meals with the side orders included. They can be found listed in the “Monday” to “Friday” categories, and in the Meals of the Week category.
All the other items in the shop are part of our Build-a-Meal offering, and do not include any side orders, to make them more versatile. It also allows you to add the side items of your choosing at home.
When offered, our Saturday/Weekend meals typically consist of more than one course or a larger variety of different components. You may click on the item name to view a full description of the contents.
Don’t you have meals for one person? Can I ask for half of my meal to be vegetarian?
Most of our meals are several portions packaged together (for either two, four or six people) – the “2 pax”, “4 pax” and “6 pax” refers to this. Meals-for-one are only available for our Daily Specials. Our operations are based around sending out a large number of similarly-packaged meals. As a result, we are unable to accommodate the additional complexity of smaller package sizes for the Meals-of-the-Week at this point in time.
We also cannot package more than one type of meal together in one meal package. Vegetarian meals and gluten-free meals are different types than the standard meal. The billing is therefore based on the packaging, and two Meals-for-Two will be billed individually, not as a Meal-for-Four.
Our primary goal is delivering the right meal to the right person at the right time. We hope that you will understand that to achieve this, certain limitations are necessary to achieve this.
Frequently Asked Questions: Delivery & Collection
When would you deliver to me?
Our daily delivery window falls between 15:00 and 18:00 on weekdays, as we spend the first part of each day freshly preparing all the items for delivery. When Saturday/Weekend meals are offered on special occasions, delivery times vary from menu to menu – please consult the meal description for the delivery window that applies. Generally speaking, we are unable to give a more specific time of arrival for the delivery, but if you wish to give us a call in the early afternoon, we should be able to supply a closer estimate.
How much does delivery cost?
Our delivery fee is a flat fee of R50 per delivery day, for any area inside our normal delivery range. The number of items ordered does not affect the delivery fee.
Where do you deliver?
We currently deliver to areas within 25km driving distance of our kitchen in Observatory, and additionally to Somerset West. This means that we cover the majority of the population in the City of Cape Town municipal area. Delivery to more outlying areas in and around Cape Town may be possible, by prior arrangement – please contact us for more information on this.
Can I collect my order from you instead?
By all means! Collection is available between 14:00 and 17:00 from our kitchen (Lugard Street, Observatory) on weekdays. Please phone us as you approach (021 447 0323), and we’ll bring your order out to your car.
When Saturday/Weekend meals are offered, collection times vary from menu to menu. Please consult the meal description for the delivery window that applies.
Frequently Asked Questions: Ordering & Payment
When will my order be ready?
Items (aside from the Frozen section) are freshly made in the morning/early afternoon on the day specified. Meals that have a day of the week or a date in their title (our Daily Standard, Vegetarian and Smart-Carb Meals) are only produced on that specific day of the week.
For all other items, you may specify the day of the week we will produce it by choosing a day from the drop down list. Although everything (aside from meals in the Frozen section) is delivered freshly cooked, many of our dishes are suitable for home freezing as well.
How far in advance do I need to place my order?
Our cut-off time for same-day delivery of weekday orders is at 08:00 in the morning. On the occasions when we offer a menu for Saturday delivery, the orders for that closes at 23:59 (or midnight) on the Thursday.
Online orders are not live-monitored, so if you are uncertain whether your order was received in time, please give us a call to check.
Can I order food for more than one day in a single purchase?
Yes! Each item will be allocated to a delivery day according to what was specified. Our daily specials change once a week, at the start of the weekend, so it is possible to order for a full week at once, if you choose.
Can I pay with cash/card upon delivery?
We are currently avoiding handling cash or passing card machines back and forth, for the health and safety of our customers and our employees. Instead we are promoting payment via card payments online, electronic funds transfer (EFT) or SnapScan. If you experience any difficulty making payment, please contact us.
I placed an order and it was shown as succesful, but I have not received a confirmation email of the order.
The most common reason for this is that the confirmation email did not go to your Inbox, but to your Spam/Junk folder instead. This is decided by your email service provider and is out of our control. You may inform your service provider that you wish all of our emails to go to your Inbox by whitelisting our domain, dishfood.co.za
Another possibility could be that there was a typing error in the email address provided. Please let us know if the address needs to be corrected/updated as we are not notified of delivery failures for the automated emails.
I am attempting to make a credit/debit card payment for my order, but my bank has not sent me an OTP/authentication request.
Some customers are currently experiencing difficulty completing two-factor authentication when using the VISA “Click-to-Pay” function on the PayGate portal. If you experience this problem, please retry the payment using the “Card Payments” submission instead, which is located just above the VISA button.
Your card needs to be enabled by your bank for online shopping and 3D Secure (two-factor authentication) to work.
I paid by SnapScan but I have not received a confirmation email / my order now shows as Cancelled.
This happens most often when using a mobile device to place an order. Because most devices do not allow browsers and websites to run in the background, the checkout process cannot fully complete while you still have the SnapScan app open, or close it without returning to the website’s checkout page. As a result, the order will then stay in Pending Payment status until you do, or until we manually mark it as paid.
In future, to allow the website to refresh and receive confirmation of the payment from SnapScan, please switch back from the SnapScan app to your web browser app (Chrome/Safari/Firefox/etc.) after completing payment.
An order left on Pending status for several hours will automatically change to Cancelled. We should pick up any paid orders that have been marked as Cancelled the next day when we are reconciling payments, and then finalise the order for you. But if you have concerns, or require earlier confirmation of a successful order, please contact us.
Other
My question is not listed here.
Please contact us and we will happily answer any other questions you may have.
