Terms & Conditions

Terms & Conditions

Last updated: 9 March 2022

Welcome to Dish Food & Social (herein referred to as “Dish”) and our Terms of Use (these “Terms”). These Terms are important and affect your legal rights, so please read them carefully.

By accessing or using the websites, mobile applications or blogs (collectively, the “Sites”) provided by Dish that link to these Terms, you agree to be bound by these Terms and all of the terms incorporated herein by reference. If you do not agree to these Terms, you may not access or use the Sites or order, receive or use the meals or other products made available through the Sites (collectively, the “Products”). These Terms do not alter in any way the terms or conditions of any other agreement you may have with us in respect of any products, services or otherwise. If you are using the Sites on behalf of any person or entity, you represent and warrant that you are authorized to accept these Terms on such person or entity’s behalf and that such person or entity agrees to be responsible to us if you or such person or entity violates these Terms.

Dish reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the Sites or updating the “Last Updated” date at the beginning of these Terms. By continuing to access or use the Sites or order, receive or use Products, you confirm your acceptance of the revised Terms and all of the terms incorporated therein by reference. We encourage you to review the Terms frequently to ensure that you understand the terms and conditions that apply when you access or use the Sites or order, receive or use the Products. If you do not agree to the revised Terms, you may not access or use the Sites or order, receive or use the Products.

1. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use and disclose information about you.

2. Eligibility

The Sites are not targeted toward or intended for use by anyone under the age of 18.
By using the Sites, you represent and warrant that you:
• are 18 years of age or older;
• are a legal resident of South Africa;
• have not been previously suspended or removed from the Sites or engaged in any activity that could result in suspension or removal from the Sites;
• do not have more than one Dish account; and
• have full power and authority to enter into these Terms and in so doing will not violate any other agreement to which you are a party.

3. Registration, Account and Communication Preferences

In order to access and use certain areas or features of the site, you will need to register for a Dish account. By creating an account, you agree to:
• provide accurate, current and complete account information;
• maintain and promptly update, as necessary, your account information;
• maintain the security of your account credentials;
• be responsible for the acts or omissions of any third party who has authority to access or use the Site on your behalf; and
• immediately notify us if you discover or otherwise suspect any security breaches related to the Site or your account.

By creating a Dish account, you also consent to receive electronic communications from Dish (e.g., via email or by posting notices to the Site). These communications may include notices about your account (e.g., payment authorisations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You should maintain copies of electronic communications from us by printing a paper copy or saving an electronic copy.

We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.

4. Governing Law and Jurisdiction:

The Sites are hosted, controlled and operated from the Republic of South Africa and therefore governed by South African law. By accessing the Sites, you confirm your understanding that all activity on the Sites, as well as any agreement and/or transaction that result, will be subject and the laws and regulations of South Africa, and you submit to the jurisdiction of the South African courts over any and matters arising from these.

5. Terms of Sale
Meal deliveries:

We offer different menus and meal subscriptions. For more information about our offering, please visit the “Shop” page on our website. Note that we do not currently deliver meals to every location, so please visit our “FAQ” page to see if we deliver to your area.

Returns & Refund Policy:

The provision of goods and services by Dish is subject to availability. In cases of unavailability, Dish will refund the client in full within 30 days or deliver the order in two batches. Cancellation of orders by the client will attract a 10% administration fee.
Please contact us immediately if you think the food is spoilt and we will offer a replacement.

Continuous Subscriptions:

When you register for a meal subscription, you expressly acknowledge and agree that (a) Dish (or our third party payment processor) is authorized to charge you on a weekly basis for your meal subscription (in addition to any applicable taxes and other charges) for as long as your meal subscription continues, and (b) your meal subscription is continuous until you cancel it or we suspend or stop providing access to the sites or products in accordance with these terms. you may skip your weekly meal order as often as you’d like by managing your delivery schedule on your delivery schedule page.

Cancellation Policy:

You may pause or cancel your meal subscription at any time.
In the event you pause your Meal Subscription, please note that we may still send you promotional communications about Dish, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

Payment and Billing Information:

By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges) (collectively, as applicable, an “Order”). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your Order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your Order. In the event you want to change or update payment information associated with your Dish account, you can do so at any time by logging into your account and editing your payment information.
You acknowledge that the amount billed may vary due to promotional offers, changes to your Meal Subscription or changes in applicable taxes or other charges, and you authorize us (or our third party payment processor) to charge your payment method for the corresponding amount.

Pricing and Availability:

All prices are shown in South African Rand, with 15% VAT included. Any other applicable charges, if any, are additional. We reserve the right to adjust prices as we may determine in our sole discretion, at any time and without notice; provided, however, that if we change the amounts or other charges associated with your Meal Subscription, we will provide advance notice of such changes in accordance with Section 5. We will not, however, be able to notify you of changes in any applicable taxes. The shipment of meal ingredients, as applicable, to you after our delivery of such notice will confirm your acceptance of such changes, unless you cancel your subscription(s) in accordance with the cancellation policies set forth in Section 5, as applicable.
All of our Products are subject to availability, and we reserve the right to impose quantity limits on any Order, to reject all or part of an Order, to discontinue offering certain Products and to substitute Products (including, but not limited to, specific meal ingredients or entire meals) without prior notice. We strive to provide you with high-quality Products, and given the perishable nature of certain Products and market conditions beyond our control, we may be required to make substitutions from time to time. If you are not satisfied with a substitution, please contact us at info@dishfood.co.za, as applicable.

Shipping and Handling:

You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time, but we will provide notice of the charges applicable to you before you make your purchase.

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