Frequently asked questions
You’re a catering company that also does daily deliveries of home-cooked and frozen meals?
Yes!
One day we’re orchestrating a flawless high-end event, and the next we’re making sure you don’t have to resort to toast for dinner on a Tuesday. We apply the exact same premium, chef-led standards to our daily home deliveries as we do to our grandest catered affairs.
Do you cater for events of all types and sizes?
Yes!
We know that every gathering has its own unique energy, and we adapt to fit yours. No matter the scale or the occasion, we bring exactly what’s needed.
I’d really like you to cook something that I don’t see on your website. Is this possible?
We would love to!
Think of our website as a delicious starting point. If you have a specific craving, an old family recipe, or a wild culinary idea that isn't on our pages, we would love to hear it.
How many canapés should I order per person?
If it’s quick drinks before a meal then 3 to 5 items per person is ideal.
If you’d like to feed your guests enough so that a meal isn’t necessary then we would recommend 9 to 12 items per person.
How far in advance should I place my order?
We love a forward planner, but we also happily accommodate the occasionally disorganised:
- For canapé sets: These bite-sized works of art require precision. We need these orders finalised at least 24 hours in advance so we can ensure every single garnish is perfectly in place.
If you’ve placed a cutting-it-close order or are having a moment of panic about whether it went through, don't just hope for the best; give us a ring to double-check.
Where do you deliver?
If you are within a 25km radius of our kitchen in Observatory, or living the good life out in Somerset West, you’re in luck. We’ve got the vast majority of the Cape Town metropole covered.
Living a bit further out? Don't despair just yet. Drop us a line before you order, and we’ll see if we can make a plan for you.
When can I expect delivery of my meal?
We deliver between 15:00 and 18:00 on weekdays.
Why the late afternoon slot? Because our chefs spend the first half of the day freshly preparing your food from scratch, and we refuse to rush art (or dinner).
Because traffic and logistics love to keep us on our toes, we can’t give you an exact, down-to-the-minute arrival time in advance. However, if the suspense is getting to you, feel free to give us a ring in the early afternoon on your delivery day, and we should be able to provide a much closer estimate.
How much does delivery cost?
We keep it straightforward: for our weekday afternoon dinner parcels, it’s a flat rate of R260 per delivery day. Go ahead and load up the cart; the number of items won't change the price, only the number of days we pull up to your driveway.
Can I collect my order from you instead?
Absolutely. If you’d prefer to play courier, we’d love to see you. Here is the breakdown of how and where to find us:
The Weekday Standard Drop
For your standard weekday dinner parcels, you have two pick-up spots to choose from:
- Observatory Kitchen (#2 Lugard Street): Swing by between 14:00 and 17:00.
- Constantia Kitchen (Great Oaks Retirement Village): Available between 15:00 and 17:00.
Pro Tip: Give us a ring at 021 447 0323 as you’re approaching, and we’ll run your order straight out to your car. Full VIP curb service, no parking gymnastics required.
The Fancy Stuff (Canapés & Cakes)
Because cakes and canapés require a bit more daylight coordination, they get an earlier window:
- Saturdays & Weekdays: Collect between 10:00 and 14:00.
- Need a late Saturday afternoon pickup? Give us a call first. Our weekend event calendar dictates our lives, so late collection depends entirely on how chaotic our catering commitments are that day.
Special Occasions (Christmas, etc.)
When the holidays roll around and we launch our special occasion menus, all normal rules go out the window. Collection times vary per feast, so please double-check the specific meal description online before setting your GPS.
Can I pay with cash/card upon delivery?
You are welcome to settle up online using your card, an EFT, or a quick swipe of SnapScan.
If technology decides to rebel and you experience any issues at checkout, don't panic; just drop us a line and we’ll help you sort it out.
I placed an order and it was shown as successful, but I have not received a confirmation e-mail of the order. What now?
We’re happy to report that if the screen said it went through, we are likely already in the kitchen prepping your food.
If the email hasn't landed yet, here are the usual suspects:
- Spam folder: Automated emails love to get trapped in Spam or Junk folders. Give those a quick peek; your confirmation is usually hiding in there.
- Slip of the thumb: It happens to the best of us; a quick typo in your email address during checkout means our automated system sent your receipt out into the digital abyss.
Because the internet is a mysterious place, we aren't notified if an automated email fails to deliver. If you've checked your spam folder and it’s still a ghost town, drop us a line or give us a shout. We’ll happily check our dashboard, fix any rogue typos, and make sure your order arrives.
I paid by SnapScan but I have not received a confirmation e-mail from you and/or my order still shows as ‘pending’/now shows as ‘cancelled’.
This is a classic case of smartphone multitasking getting in its own way.
Because most mobile devices refuse to let our website run in the background while you’re inside the SnapScan app, the digital high-five between the two platforms doesn't quite finish. If you don't return to our checkout page after paying, your order gets stuck waiting in ‘Pending Payment’ limbo.
Left alone for a few hours, our system assumes you got cold feet and automatically flips that status to ‘Cancelled.’
Don't panic: We do a full payment reconciliation every morning. If your money is in our account, we will spot it, rescue your order from the cancelled pile, and get it into the kitchen. But if you’re cutting it close or the suspense is killing you, just drop us a line with your proof of payment and we’ll fast-track it for you.
I need to change my delivery day or cancel an order. What’s the protocol?
Life happens, and schedules shift.
If you need to tweak a delivery day, please give us a shout as early as humanly possible. Because our chefs source ingredients and begin fresh prep based on precise daily tallies, we can only accommodate changes or cancellations before our daily 08:00 cut-off. Once the morning bells ring and the knives are moving, your meal's destiny is sealed.
What is your winter Tuesday Special all about?
Ah, the legendary winter-warmer tradition that’s caused more than a few arguments over who gets the last portion.
Every Tuesday from May to September, we banish the winter blues by rolling out a spectacular mid-week feast: a premium main, a delicious vegetarian option, and a dessert; all heavily discounted by roughly 40%.
Because this is a massive operation (and our kitchen team needs to brace themselves), there is a strict catch: you need to choose your dish and portion size before 18:00 on the Monday evening before. Miss the deadline, and it's back to beans on toast for you.
You can opt for our standard afternoon delivery or pick it up straight from our kitchens. As for what’s on the menu each week? We reveal the lineup in our weekly mailers, on our website, and across our social platforms. Sign up, tune in, and set your Monday alarms.
My question isn’t listed here.
We love a unique question!
If we didn't manage to anticipate your burning question, please don't suffer in silence. Drop us a line or give us a shout; we are always happy to chat about food, logistics, or why our chefs are so protective of their favourite knives.
Get in touch, and we’ll get you sorted in no time!