Frequently Asked Questions

Items are freshly made in the morning/early afternoon on the day specified. Meals that have a day of the week or a date in their title (our Daily Specials and also the Low Carb Meals) are only produced on that day of the week. For all other items, you may specify the day of the week we will produce it by choosing a day from the drop down list. Although everything is delivered freshly cooked, most of our dishes are suitable for home freezing.
Yes! Each item will be allocated to a delivery day according to what was specified. Our daily specials change once a week, over the weekend, so it is possible to order for a full week at once, if you choose.
Our Daily Specials, Low Carb Meals, and Meals of the Week are full meals with the side orders included. They can be found listed in the “Monday” to “Friday” categories, and in the Meals of the Week category.
All the other items in the shop are part of our Build-a-Meal offering, and do not include any side orders, to make them more versatile. There is also the Side Orders category of items, should you wish to add to your meal.
When offered, our Weekend meals typically consist of more than one course or a larger variety of different components. You may click on the item name to view a full description of the contents.
Our cut-off time for weekday orders is at 08:00 in the morning. On the occasions when we offer a menu for Saturday delivery, the orders for that closes at 12:00 (noon) on the Friday.
For the “Loaves by Madame Baker” items, please ensure that your order reaches us by 20:00 the day before delivery, as they start baking in the early morning hours!
Online orders are not live-monitored, so if you are uncertain whether your order was received in time, please give us a call to check.
Our daily delivery window falls between 15:00 and 19:00 on weekdays, as we spend the first part of each day freshly preparing all the items for delivery. On Saturdays (when applicable), we deliver between 12:00 and 15:00. Generally speaking, we are unable to give a more specific time of arrival for the delivery, but if you wish to give us a call in the early afternoon, we should be able to supply a closer estimate.
Our delivery fee is a flat fee of R25 per delivery day, for any area inside our normal delivery range. The number of items ordered does not affect the delivery fee.
We currently deliver throughout the City of Cape Town municipal area, as well as to Stellenbosch. Delivery to more outlying areas around Cape Town may be possible, by prior arrangement – please contact us for more information on this.
We are currently avoiding handling cash or passing card machines back and forth, for the health and safety of our customers and our employees. Instead we are promoting payment via card payments online, electronic funds transfer (EFT) or SnapScan. If you experience any difficulty making payment, please contact us.
By all means! Collection is available between 14:00 and 17:00 from our kitchen (Lugard Street, Observatory) on weekdays. On Saturdays (when applicable), items will be ready for collection after 12:00, until 15:00.
Please phone us as you approach (021 447 0323), and we’ll bring your order out to your car.
Our meals are several portions packaged together (for either two, four or six people) – that’s what the “2 pax”, “4 pax” and “6 pax” refers to. We don’t supply meals-for-one, unfortunately, as our operations are based around sending out a large number of similarly-packaged meals. We are unable to accommodate the additional complexity of another portion size at this point in time.
We also cannot package more than one type of meal together in one meal package. Vegetarian meals and gluten-free meals are different types than the standard meal. The billing is therefore based on the packaging, and two Meals-for-Two will be billed individually, not as a Meal-for-Four.
Our primary goal is delivering the right meal to the right person at the right time, so we hope that you will understand that certain limitations are necessary to achieve this.
Please contact us and we will happily answer any other questions you may have.